A 50% deposit is required within 24 hours of your reservation confirmation. A confirmation email will be sent to you from our booking platform.

The remaining 50% balance is due at the time of drop-off.

Deposits are non-refundable in the event of cancellation or no-show.

Boarding reservations are final.

We do not offer refunds of any amounts paid for boarding or rescheduling of boarding appointments for any reason.

Designated Boarding Service Hours:

• Drop-Off = 2:00pm - 4:45pm

• Pick-Up = 8:00am - 11:00am

You can request early or late drop-off at the time of booking your boarding. These options are available as “Add On” services when booking your hotel stay online.

Early drop-off allows you to drop-off your dog as early as 8:00am.

Late Pick-Up allows you to pick-up your dog as late as 5:00pm

If a dog is not picked up by closing time (5:00pm), they will be transferred back into overnight boarding, and the owner will be charged the standard nightly boarding rate plus any applicable late fees.

At the K9 Wellness Center, we understand that every dog is different. While many dogs enjoy group play, others are more comfortable with one-on-one attention or a quieter routine—and that’s completely okay.

For dog parents who prefer their dog not participating in group play, we offer an Individual Care + Private Play option. This includes dedicated time with our staff for walks, play, and enrichment in a calm, controlled setting. Each session is tailored to your dog’s comfort level, energy, and personality—whether they prefer a game of fetch, a relaxed stroll, or simply some quiet time and attention.

This option is also a great fit for dogs who:

• Prefer people over other dogs

• Are older or lower energy

• Do best with a more structured, one-on-one routine

Individual Care + Private Play is available for an additional $20 per dog, per day.

Our goal is simple: to make sure every dog—no matter their personality—feels safe, comfortable, and well cared for during their stay.

Owners must provide their dog’s regular food at check-in, with enough to cover the full length of stay.

All food must be individually bagged for each feeding for each dog.  If you require your dog to receive additional supplements with each meal, you will need to add those supplements to each daily meal bag.

All food must be clearly labeled with the dog’s name and feeding instructions - specifically if that meal is for breakfast, lunch, or dinner.

If no food is provided, or if the provided food runs out during the stay, K-9 Wellness Center will provide our in-house food option at the owner’s expense - NutriSource Adult Chicken and Rice recipe - $25 for a 4 pound bag.

Owners must provide all medications in their original containers, clearly labeled with the dog’s name, dosage, and administration instructions.

Written instructions must be provided via the online booking portal and verified at check-in.

Medications will be administered as directed, but K-9 Wellness Center staff are not veterinary professionals, and we cannot guarantee the same level of precision as a licensed veterinarian.

If specialized medical care or veterinary-administered treatment is required, the owner will be responsible for any related veterinary costs via the Bishop Veterinary Hospital.

To maintain a calm, balanced social environment, dogs participating in open group play must be spayed or neutered upon reaching social maturity.

This policy is in place to help ensure a safe, and harmonious environment for all guests. We follow a structured policy regarding intact dogs but our team is happy to discuss personalized accommodation options on an individual basis.

Female Dogs (Spay Policy)

Females in heat can cause stress, aggression, and safety risks among other guests.

• Permitted:

  • Spayed females (preferred).

  • Intact females may be accepted only if not in heat and subject to:

    • Behavior evaluation for any dogs that have had a heat cycle

    • Owner disclosure and tracking of last heat cycle

• Not Permitted:

  • Female dogs currently in heat.

  • Female dogs suspected of entering heat during their stay.

  • If a dog enters heat while enrolled:

  • Immediate removal is required

  • Re-entry permitted 30 days after cycle completion

• Immediate Removal Policy:

  • If a female begins her heat cycle during daycare or boarding:

    • Owner (or emergency contact) must arrange immediate pickup.

    • Additional management fees may apply.

Male Dogs (Neuter Policy)

• Under 12 Months:

  • Intact males permitted if no signs of social maturity

• Over 12 Months:

  • Neutering required for continued group play participation

• Not Allowed:

  • Intact males showing marking, mounting, or posturing

  • Dogs with hormone-driven reactivity

Boarding Accommodations for Intact Adults

We understand that some owners choose to delay altering their dogs for health, competition, or breeding reasons. However, boarding an unaltered dog carries an inherent risk.

Intact adult dogs (of any age) are welcome to board with us under the following conditions:

• Participation in structured private enrichment rather than open group play.

• Additional management fee for individualized care = $20 per day/per dog.

• This allows us to maintain social harmony while still serving responsible owners.

You are required to complete the Immunization/Vaccination section in the online booking portal before you will be allowed to schedule a service.

Owners are required to provide proof from their veterinarian of the following vaccinations - these must be administered at minimum 2 weeks in advance of your stay at the K-9 Wellness Center:

1. Bordetella / Kennel Cough Vaccine

2. Rabies Vaccine

3. DHPP Vaccine

4. Canine Influenza (H3n2 Vaccine) - not required but recommended

We recommend bringing some of your dog’s regular personal items to help them feel more comfortable, something with your scent can be extra comforting for your dog.

Personal items (toys, collars, leashes, clothing, bedding, etc.) may be left but are at the owner’s risk and may not be returned in the same condition.

If your dog becomes ill or injured while in the care of K-9 Wellness Center, staff will seek veterinary treatment at the Bishop Veterinary Hospital, including transportation from the K-9 Wellness Center to the Bishop Veterinary Hospital. 

The K-9 Wellness Center staff will make reasonable attempts to contact owners.